A Refund Policy which is 'Fair'
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Xoxo Tours, for any reason, just contact our support team and we'll take care of you.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Examples of full refunds we'd grant.
If you were just charged for your next month of Xoxo Tours, but you meant to cancel, we're happy to refund that extra charge.
If you forgot to cancel Xoxo Tours a 15 days ago, and you haven't used Xoxo Tours since then, we'll give you a full refund (charging only till the date you used Xoxo Tours).
Examples of partial refunds or credits we'd grant.
If you upgraded your account a few months ago to a higher plan, but you didn't end up using the extra features, although you did keep using Xoxo Tours in general, we'd consider applying a prorated credit towards future months.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you're happy.
We reserve the right to update these refund policy from time to time. It's your responsibility to ensure that you're always aware of our latest policy.
Last Updated: May 19th, 2019